Yes, you can return your order in accordance with the applicable right of withdrawal regulations.

How does the return work?

• 📄 Declare withdrawal:
  Inform us of your wish to return within the withdrawal period.
• 📦 Return shipment:
  Send the goods back in the original packaging or arrange collection with us.
• 🚛 Return of bulky goods:
  If the goods are too large for regular shipping, you have two options:
  • You arrange shipping yourself with a provider of your choice.
  • Alternatively, we can organize the collection for you.
    We will gladly provide you with an individual offer – the costs depend on current freight rates and may differ from the original shipping price.
• 💰 Refund:
  After receipt of the goods in our warehouse, the refund will be made within seven working days to your original payment method.

📩 Register a return:
Contact us via our contact form.

📦 In the case of withdrawal, the customer bears the costs of the return shipping.

If the item is too large for normal shipping (bulky goods), you have the following options:

• 🚛 Own return shipment:
  You can arrange shipping yourself with a service provider of your choice.
• 📋 Collection by us:
  Upon request, we will organize the collection for you.
  The costs correspond to the current freight prices and may differ from the original shipping price.
  We will gladly provide you with an individual offer.

📩 Clarify return shipping:
Contact us via our contact form.

🔄 A direct exchange is unfortunately not possible.

If you would like a different item, please return the original item in accordance with the return conditions and place a new order.

📩 Register a return:
Contact us via our contact form.

📢 You can quickly and easily submit complaints via our contact form.

To help us process your request promptly, please provide the following information:

• 📦 Order number: So that we can assign your order.
• 📝 Detailed description: Which item is affected, how many pieces are damaged, and what is the defect?
• 📷 Pictures: If the goods are damaged, please send us meaningful photos for documentation.

💡 Important note:

Please do not submit your request multiple times via different channels (email, chat, or contact form), as this may delay processing.

If you would like to add additional images or information or have a question, please reply directly to the email confirming receipt of your request.

📩 Submit a complaint:
Use our contact form.