How can I submit a complaint?

📢 You can quickly and easily submit complaints via our contact form.

To help us process your request promptly, please provide the following information:

• 📦 Order number: So that we can assign your order.
• 📝 Detailed description: Which item is affected, how many pieces are damaged, and what is the defect?
• 📷 Pictures: If the goods are damaged, please send us meaningful photos for documentation.

💡 Important note:

Please do not submit your request multiple times via different channels (email, chat, or contact form), as this may delay processing.

If you would like to add additional images or information or have a question, please reply directly to the email confirming receipt of your request.

📩 Submit a complaint:
Use our contact form.